Booking
Guide - Frequently
Asked Questions (FAQs)
General
questions
 Membership
How do I become a member of
Thaihotelslinks.com for free?
I forgotten my password! What do I do?
What a Benefits for Member?
How do I update my profile information?
How do I confirm my reservation?
How do I make payment?
How do I print-out voucher?
What
does 'Order status' mean?
What does 'Payment status' mean?
Reservations
How do I find and reserve
a hotel with Thaihotelslinks.com ?
How
do I know my reservation is confirmed?
What
if hotel that I selected is not available ?
have
not receive any mail from us after 48 hours. Why?
What do you mean by prepaid or prepayment rates?
Why is my reservation prepaid?
What is the latest time that I can make my reservation
?
Do I need a credit card to make a hotel reservation
?
Is there any fee using thaihotelslinks.com ?
Can I make a reservation directly through the hotel
?
Hotels
Whose name is the reservation made under ?
What
if the hotel hasn't received my booking?
What
do you mean by Single, Twin or Triple room?
Are your hotel rates per room or per person ?
Are taxes included in the rate ?
Does
the price include any meals?
Cancellations
and Refunds
How
do I cancel the hotel reservation I have made?
Can I make changes to my reservation?
How and when can I get a refund?
What is your cancellation
and refund policy for hotel reservations ?
Security
Is it safe to use my credit
card ?
Does thaihotelslinks.com
keep my credit card information?
How do you protect my privacy
?
Membership
Q.
How do I become a member of Thaihotelslinks.com for free?
A. From the top menu bar, click on "Member" or first page
and then click link on "register". A New user registration
form will appear. Fill your information and then click on the "Register"
button.
Q.
I forgotten my password! What do I do?
A. Step 1: Click a link Forgot your password ?
Step 2: Fill in your Email address. Press
the "Send Password" button.
Step 3: Check your mailbox for your password.
Q.
What a benefits for member?
A.
1. Save
time - No needs to fill in your profile every time you order.
2. Easy - You can confirm, cancel and update
your order status easily.
3.
Keep track - View your booking history and your questions
in the past.
4.
Security payment - You can make a deposit payment.
5.
Attractive discounts on room rates.
6.
It's FREE
Q.
How do I update my profile information?
A. Login to your account. Click a link on "Update your profile".
Now type in any changes you would like to make. Click on "Update"
when you have finisihed.
Q.
How do I confirm my reservation?
A. When you complete your reservation, you will get E-mail confirm
your hotel room within 24 hours. E-mail will contain the details,
price of your order , and when you receive them you should follow
an instruction inside that e-mail to confirm or click a link "www.thaihotelslinks.com/confirm_center.php".
Fill your e-mail and order ID click on "Enter" button, Customer
confirm page will appear. Click "customer
confirm" and press the "Update" button.
Another way to confirm your reservation is login to 'Member'.
Select 'Confirmation and Payment Center'
and fill your order ID press "Enter" button, Customer confirm
page will appear. Click "customer
confirm" and press the "Update" button.
Q.
How do I make payment?
A.
After you confirm your reservation at Confirmation and Payment center,
"Deposit Payment
Center" will appear. You
have "3 options"
to make a deposit payment to reserve you room.
1.
By using you credit card to pay
online with Siam Commercial Bank. It's fast and secured
with SSL 128 bit encryptions.
SCB bank will authorize your credit card in REAL-TIME after your credit
card information is submitted. Usually the authorization process takes
no longer than 2 minutes.
2. By using a fax
form. You could print it
out, fill in your credit card information and fax to us.
3. Deposit by bank
transfer and fax a copy of the transfer slip to us
Q.
How do I print-out my voucher?
A. After your deposit settled, you will get e-mail acknowlegement
of your deposit settled , and when you receive them you should click
a link "www.thaihotelslinks.com/print_voucher.php".
Fill your e-mail and order ID click on "Enter" button, voucher
page will appear.
Another way to print-out voucher is login to 'Member'.
Select 'Print vorcher' and fill your
order ID press "Enter" button, voucher page will appear.
Q.
What does 'Order status' mean?
A. Order
status can identify process of your booking.
Order status note:
-
Waiting List:
- Thaihotelslinks.com received your order and working with your requested
hotel.
- Room vacancy: -Your requested
hotel has reserved your room for you and waiting for your confirmation
- Room occupied: -Your requested
room is not available.
- Customer confirm: -You have
update your Order Status by select to confirm your order
- Customer cancel:
-You have update your Order Status by select to cancel your order
-
Automatic cancel:
-We do not get your confirmation and payment for 3 days.
- Completed: -After you have payment
for your requested hotel, thaihotelslinks.com update your Order Status
to Completed
- Cancel after Completed: -Customer
cancel booking after payment and booking
completed.
(see cancellation policy)
Q.
What does 'Payment status' mean?
A. Payment status can identify result of pay online by your credit
card with Siam Commercial Bank.
Payment status note:
-no payment = No have payment
-approve = Payment completed
-canceled = Customer canceled
transaction
-error
= System error during transaction
-inprocess
= Waiting for system approval, no transaction
-declined = System declined transaction
-outofservice = System temporarily
out of service
Reservations
Q.
How do I find and reserve a hotel with Thaihotelslinks.com ?
A. From the left menu bar, click on "Reservations"
or click on "Quick search" button. you can select hotels
by locations, by price and by hotel name (A-Z), you will see the selection
of hotels. The hotels that we offer are in the 3-star to 5-star categories,
and will usually have important features such as rooms, dining and
recreational facilities, etc. Amenities/facilities will be listed
on each hotel page.
Also,
be sure to make your reservation for the full duration of your stay,
in order to avoid the unavailability if you later decide to further
your stay.
Q.
How do I know my reservation is confirmed?
A. When you make a reservation with us, within 24 hours, you will
receive a confirmation room e-mail. Please keep this e-mail, which
will indicate your Order ID., for your reference, and when you receive
them you should follow an instruction inside that e-mail to confirm
or click a link"www.thaihotelslinks.com/confirm_center.php".
Fill your e-mail and order ID click on "Enter" button, Customer
confirm page will appear. Click "customer
confirm" and press the "Update" button
and make a deposit payment.
After we receive your payment. we will send you a hotel check-in voucher
showing booking details via an e-mail within 24 hours. This voucher
can then be presented upon check-in at the hotel.
Q.
What if hotel that I selected is not available ?
A. You
will be receive notified via an e-mail within 24 hours and suggestion
you choose another hotel.
Q.
have not receive any mail from us after 48 hours. Why?
A. If
you have not received any word from us via email after 48 hours, it
means your reservation is still on the hotel's waiting list; either
due to high demand or the temporary unavailability of the hotel's
computer reservation system. Please also check whether your e-mail
is incorrect and we are unable to get back to you. We really appreciate
this.
please
kindly contact us immediately at help@thaihotelslinks.com
Q.
What do you mean by prepaid or prepayment rates?
A. Prepaid or prepayment rates means that a full payment must be made
to thaihotelslinks.com once the reservation is confirmed.
Q.
Why is my reservation prepaid?
A. Prepaid rates make sure that you receive the lowest possible rate
available at the time of booking. You are charged first for any reservations
made to guarantee the booking and the rates are not susceptible to
any changes. All reservations in thaihotelslinks.com are prepaid.
Q.
What is the latest time that I can make my reservation ?
A.
We accept bookings that are made at least 3 days before the check-in
date.
Q.
Do I need a credit card to make a hotel reservation ?
A. Yes. All Bookings are on prepayment basis. For your convenience,
we offers credit card payment directly from our web site. We accept
payment by Visa, Master Card, JCB.
Q.
Is there any fee using thaihotelslinks.com ?
A.
There is no charge to use Modern Thailand for reserving hotels and,
in fact, you will usually save a lot of money by booking at our special
rates.
Q.
Can I make a reservation directly through the hotel ?
A. The special rates listed on this web site are only available through
our service. If you would like to make a reservation directly with
the hotel you will need to contact them directly.
Hotels
Whose
name is the reservation made under ?
The hotel's reservation is made under your name. You can check-in
with either a hotel check-in voucher or your passport (showing the
same name as when you fill out our reservation form).
Q.
What if the hotel hasn't received my booking?
A. In the unlikely event that there is a problem with the booking,
we advise you to contact us on 66 75 631282 and one of our customer
service agents will be happy to assist you. See Customer service page.
Q.
What do you mean by Single, Twin or Triple room?
A. - A Single room type is meant for one adult in a room with a single
bed.
- A Twin room type is meant for two adults
in a room with either two single beds, a queen-size bed or a king-size
bed.
- A Triple room type is for a maximum of three
adults in a room. The bed configuration could be two singles with
a rollaway, a queen-size bed with a rollaway or a king-size bed with
a rollaway. Normally, you can make a special request for queen-size
or king-size beds, depending on availability.
Q.
Are your hotel rates per room or per person ?
A. All of our listed rates are per room, NOT per person (unless otherwise
specified). Moreover, there is no charge for children under 5 years
old sharing a room with parents with no extra bed.
| ......................................................................................................................................... |
Q.
Are taxes included in the rate ?
A. Yes. For your convenience and instead of others onlines companies,
our rates are in BAHT including all taxes and service charges, it
means that you do not have to pay more.
Q.
Does the price include any meals?
A. If there are any meals included in the price, this will be made
clear in the 'More Info' text of the offer on the site.
Cancellations and Refunds
Q.
How do I cancel the hotel reservation I have made?
A. 1. Just login into your account and click a link on "Cancellation
Your Booking",
cancel booking page will appear, fill your e-mail and order ID, then
press on "Cancel Booking" button.
2. You can also email us at orders@thaihotelslinks.com
- see below for details.
Please send us your cancellation requested by email, make sure that
you send us
your order ID, your name and the name of the hotel.
Q.
Can I make changes to my reservation?
A. ONLY reservation that have NOT been fully paid or confimed can
be change. For reservation that has been fully paid, you must cancel
your reservation and make a new reservation. Whether or not you get
a refund depends entirely on the Cancellation and Refund Policy.
Q.
How and when can I get a refund?
A. For credit card payment mode, you will get your refund into your
credit card account. thaihotelslinks.com will inform your bank immediately
but it can take up to four weeks for the crediting to go through,
depending on how efficient your bank is. Take note that all cancellations
and refunds are subject to a 5% bank transaction fee, and Cancellation
Charge.
Q.
What is your cancellation and refund policy for hotel reservations
?
A.
|
Low Season Period
: 1 May - 31 Oct
|
|
Cancellation
period
|
Cancellation
charges
|
|
:: Before 14 days
during (not including Sat, Sun & Public holidays) prior
to check-in date |
7 % administration fee
of your total booking cost |
|
:: 1- 14 days during
(not including Sat, Sun & Public holidays) prior to check-in
date |
7
% administration fee of your total booking cost PLUS
one night room charge will be levied. |
|
Hing Season Period
: 1 Nov. - 15 Dec. and 11 Jan. - 30 Apr.
|
|
Cancellation
period
|
Cancellation
charges
|
|
:: Before 21 days
during (not including Sat, Sun & Public holidays) prior
to check-in date |
10 % administration fee
of your total booking cost |
|
:: 8 - 21 days during
(not including Sat, Sun & Public holidays) prior to check-in
date |
10
% administration fee of your total booking cost PLUS
one night room charge will be levied. |
| ::
1- 7 days during (not including
Sat, Sun & Public holidays) prior to check-in date |
Non
Refundable |
|
Peak Season Period
: 16 Dec. - 10 Jan.
|
|
Cancellation
period
|
Cancellation
charges
|
|
:: Before 30 days
during (not including Sat, Sun & Public holidays) prior
to check-in date |
10 % administration fee
of your total booking cost |
|
:: 8 - 30 days during
(not including Sat, Sun & Public holidays) prior to check-in
date |
10
% administration fee of your total booking cost PLUS
one night room charge will be levied. |
| ::
1- 7 days during (not including
Sat, Sun & Public holidays) prior to check-in date |
Non
Refundable |
|
:: No show and early check out
will be 100% of the total invoice charged - Non Refundable |
Cancellation
Booking Form click here
Security
Q.
Is it safe to use my credit card ?
A.
Using your credit card to pay online directly through Siam
Commercial Bank. It's fast and secured with SSL 128 bit encryptions.
Q.
Does thaihotelslinks.com keep my credit card information?
A. No. Any credit card information directly
through servers of Siam Commercial Bank (SCB).
Q.
How do you protect my privacy ?
A. Your privacy is completely protected when
you book an hotels with us. We do not sell your email address or any
other information to any organization or company. When you fill in
the form, it's strictly confidential.
If
this page has still not answered your questions, please contact us
by e-mail address provided in Customer
Service section.
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